Course Overview

Whenever different personalities meet in everyday professional life, different views and interpretations are on the agenda. This often leads to open or hidden conflicts. It is crucial not to fear conflicts or consider them disturbing, but more as a chance for better and more creative problem solving, because the problem is not the conflict itself, but the handling of the situation.

In order to use this potential optimally, it is necessary to have a mastery of tools with which one’s own logic and ways of thinking become visible to others, and help them to decode the individual interests behind them. One’s own attitude and approach to the logic of others determines the guises and escalation steps of conflicts. These decisive aspects are therefore focused on in our conflict management seminars.

Course Objectives

By the end of the course, the learner should be able to;

• Define conflict.
• Identify assumptions of conflict.
• Recognize the five styles of conflict resolution and the benefits and pitfalls of each style.
• Demonstrate the important role communication plays in conflict prevention and management
• Understand the principles of negotiation, mediation, and advocacy
• Select and apply negotiation, mediation, and advocacy skills in a variety of social work contexts,
• Discuss the effect that power has on conflict resolution.
• Implement a strategy for continuous conflict management.

Assignments

In order to demonstrate their understanding of the course content, students will be required to submit three assignments.

Course duration: 3 months
Course fee: €500
Regions targeted: Global

Training format:

All materials are made available through our online learning platform

Language: English and French