Course Overview

Effective communication skills are essential to the successful operation of any organization and its individuals. The Certificate in Effective Communication is designed for those interested in developing skills to communicate messages efficiently both in writing and orally, present themselves professionally and communicate confidently in any situation.

The ability to communicate effectively and present ideas clearly is perhaps the most important skill you need to have in order to succeed in any career. Good communication skills are key in many situations – whether you are making a presentation to potential clients, giving speeches at company events or having an individual meeting with your supervisor. The Effective Communication Skills Certificate Program is designed to help you become a better, more effective presenter.

Course Objectives

By the end of this course the learner should be able to;

• Understand how communication works
• Gain active listening and responding skills
• See things from other points of view
• Manage assumption more effectively
• Understand your own strengths and weaknesses
• Understand how others may see you
• Look at body language
• Increase self-confidence and self esteem
• Deal with difficult people or situations
• Style up your communications skills in Projects implementation and dealing with peers and communities

Course content

• Foundation Tools
• Set clear communication objectives
• Establish clear understanding of roles
• Clarify the requirements and process that is most effective to achieve communication outcomes
• Identify and utilize common ground for successful interactions

• The Communication Process
• Stages of Communication
• Prepare the message
• Match the message
• Deliver the message
• Barriers to communication
• Feedback
• FICS (Facts, Impact, Consequences, Suggestion)
• BOOST (Balanced, Objective, Observable, Specific, Timely)
• Presentations
• Preparation and the purpose statement
• Spicing up your presentation and using aids
• Understanding and improving body language
• SMART objectives (Specific, Measurable, Achievable, Realistic, Time)
• WIIFM (What’s In It For Me)
• Written communication
• Being audience-centric
• Power of plain language
• Cultural differences and classification
• Low context versus high context
• Monochromic versus polychromic
• Social styles: analytic, driver, amiable, expressive
• Internal communication
• Negotiations and Conflict Management
• Communicating Non-Defensively
• Communicating Exercise-Real Plays
• Facilitating Team Communications
• Dealing with Dreaded Behaviors

• Influencing
• Expanding the Skill Set
• Influencing Framework
• Guidelines
• Personal Needs and Motivations
• Influencing Strategy

Assignments

In order to demonstrate their understanding of the course content, students will be required to submit three assignments.

Course duration: 3 months
Course fee: €500
Regions targeted: Global

Training format:

All materials are made available through our online learning platform.

Language: English and French